![]() ![]() Asking for an opinion on this subreddit, for example, would provide you a much more diverse spectrum of opinions, perspectives and experiences with our services. We've never actively campaigned for our happy users to leave positive reviews on TrustPilot for us, so this creates an imbalance in the positive-to-negative reviews ratio.įor a more balanced view of any of our services, we invite you to have a look at the reviews on our Play Store and App Store app pages, read online reviews by tech journalists, and engage with our active community on this subreddit or our social media channels. However, in many cases users will simply be left dissatisfied because of a certain way the product functions, we don't have a certain feature yet etc., or, quite frequently, because of personal account issues in which they're not willing to comply with our Terms of Service. We do everything in our power as a customer support team to meet users' demands and help them with whatever issue they're experiencing, and we look closely into each review. ![]() In some cases, users have been found in infringement of our anti-abuse policies or our Terms and Conditions ( ), which are in place to protect our users and provide the optimal user experience for all of our community, or they've fallen behind on payments for their premium subscription and the access to their account has been temporarily restricted ( ). It is, however, up to the users themselves whether they'll update the review on TrustPilot once their issue was fixed or not. The cases you've read about on TrustPilot have been looked into, and in instances where it was needed, we've made appropriate adjustments. We only have a few hundred reviews on TrustPilot, while the Proton userbase is in the millions. The sentiment on TrustPilot does not reflect the general sentiment of the wider Proton community. Here's also a document covering the FAQs about ProtonVPN. Threats, harassment, racist or sexist speech and slurs of any kind will not be tolerated.Įxceptions include privacy specific laws that can impact Proton’s products or posts on the official blog. Also, make sure to check all posts tagged with the appropriate Customer Support flair to see whether your question has already been answered. We prioritize responses to paid users and will respond within 24-48h. While our community would be happy to share their troubleshooting advice and experience, we suggest you contact our official support team if you are facing specific technical issues. Note that Reddit is not an official customer support forum. Note that content violating the guidelines is subject to removal. Here’s a guide to using the correct post flair. Please make sure all comments and posts adhere to our content guidelines. u/ProtonVPN and /u/ProtonVPN-support are authentic handles used by the ProtonMail team. We are based in Switzerland and we keep no logs of your online activity You can use ProtonVPN to protect your online data, increase your online privacy and anonymize your surfing. Our encrypted tools empower users in over 150 countries to reclaim their freedom of expression and online privacy. It is brought to you by the team of scientists from CERN and MIT that developed ProtonMail - the world’s largest encrypted email service used by millions worldwide, including journalists, activists and everyday people who are concerned about their privacy. ProtonVPN is a highly secure and encrypted virtual private network (VPN). ProtonVPN - Providing Secure Internet Anywhere ![]()
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